FAQ
Q. WHERE DO I BEGIN?
A. BEGIN BY COMING INTO OUR SHOWROOM & WORKING WITH A QUALIFIED SALES ASSOCIATE TO DEVELOP A FEEL FOR WHAT YOU WANT/NEED TO ACHIEVE IN YOUR TILE PROJECT. BRING SAMPLES & SWATCHES OF ANY MATERIALS YOU HAVE ALREADY CHOSEN FOR YOUR ROOM SUCH AS CABINETRY, FABRICS, ETC. SAMPLES MAY BE BORROWED TO VIEW THEM AT HOME IN YOUR LIGHTING. A REFUNDABLE DEPOSIT IS REQUIRED.
Q. SHOULD I MAKE AN APPOINTMENT?
A. WALK INS ARE WELCOME. FOR LARGER PROJECTS, AN APPOINTMENT IS HIGHLY RECOMMENDED.
Q. IS THERE A FEE TO WORK WITH YOUR TILE DESIGNERS?
A. THE FIRST TWO HOURS OF DESIGN SERVICE IS COMPLIMENTARY. AFTER THAT THERE IS A RETAINER FEE REQUIRED THAT WILL BE APPLIED TO MATERIALS & LABOR.
Q. CAN I JUST BUY THE TILE?
A. YOU CAN PURCHASE TILE ONLY. PLEASE COME PREPARED WITH ACCURATE MEASUREMENTS.
Q. DO YOU DELIVER THE TILE?
A. NO, WE ARE NOT EQUIPPED TO DELIVER THE TILE.
Q. DO YOU INSTALL THE TILE?
A. ABSOLUTELY! WE HAVE AN EXPERT INSTALLATION TEAM AT CREATIVE CERAMIC TILE. WE MUST GO TO YOUR HOME TO VIEW, ANALYZE & MEASURE AREAS TO BE TILED. A $75.00 ESTIMATE FEE IS REQUIRED & WILL BE APPLIED TO THE INSTALLATION.
Q. HOW MUCH WILL MY TILE COST?
A. GENERALLY SPEAKING, AN AVERAGE CERAMIC OR PORCELAIN FIELD TILE RANGES FROM $3.50 - $7.00 PER SQUARE FOOT. NATURAL STONE, HANDMADE TILE & DECORATIVE ACCENT PIECES ARE USUALLY HIGHER & VARY WIDELY IN PRICE. WE HAVE A SELECTION TO FIT EVERY DESIGN & BUDGETARY NEED.
Q. CAN I RETURN ANY UNUSED TILE?
A. YES, IN SOME CASES. MOST FIELD TILE IN FULL FACTORY SEALED CARTONS WITHIN 15 DAYS OF RECEIPT INTO CREATIVE CERAMIC TILE'S WAREHOUSE MAY BE RETURNED WITH A 20% RESTOCKING FEE.
Q. HOW MUCH WILL THE INSTALLATION COST?
A. WE NEED TO SEE THE AREA, DECIDE ON THE BEST METHOD OF INSTALLATION AS WELL AS SOME OTHER FACTORS BEFORE PROVIDING YOU WITH A DETAILED WRITTEN QUOTE.
Q. HOW DO I CLEAN MY TILE?
A. NEVER USE BLEACH. FOR CERAMIC OR PORCELAIN TILE, WARM WATER & A SMALL AMOUNT OF AMMONIA IS ALL THAT IS NEEDED. FOR NATURAL STONE OF ANY TYPE, A GOOD SEALER MUST BE USED & THEN NEUTRAL CLEANERS ONLY. CREATIVE CERAMIC TILE STOCKS AN EXCELLENT LINE OF CLEANERS & SEALERS FOR ALL OF YOUR NEEDS.